Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shuplist.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First off, the sound quality is very clear. I'm hearing details that I wasn't getting in my previous headphones, especially in the mid to low frequencies. My previous headphones already have great quality audio so I was surprised by how noticeable of an upgrade these were. They managed to get a LOT of bass out of these without it effecting the mid at all. Also, if you turned up the bass with the headphones app, the song would start to distort because the entire headphone would shake. Now the bass is much more solid and controllable while still sounding big. I listen to mostly EDM so the amount of bass is perfect.
I use these at work, doing residential construction. I love them. They connect immediately to my phone, and find homeowners chasing me around their house because i can't hear them. Again, they work Great. For the money, they are more than i expected. I have used them about a month, almost everyday, and no problems.
This has nice sound to it. I have tested other headphones extensively--Sony XM3, Bose Q35, Soundlink, and I also own Beats solo3. This is just perfect headphone for me. The bass isn't muddy and the sound is deep and can get pretty loud. I like that I can fold them and put in my backpack. Overall I love it.
• The sound is very smooth, clear • The charging on these headphones are really quick. I did a 15-minute charge and that gave me an extra 2 hours of battery life. • Comfort is spot on. I was never an ear cover headphone type of guy because my ears start to get hot. The comfort that it provides me makes this a minimal issue at most. • Bluetooth is fast and I’m happy to also note that that having the Bluetooth feature on all the time doesn’t drain the battery. I know some headphones and phones have this issue. But not this one.
Just got them today and am already considering buying another pair so I have an office pair and a house pair. I didn't find any cons so I highly reccomend these headphones. I had several different headphones before ant these are my favorite. I think I will buy different colors. Now I have black and I want to buy red. The colors are si bright and deep. I love my purchase.
These are one of the best sets I've owned.
Love these wireless headsets ! Works well with my iphone and android device .
Headphones are great!
I use these in the office. Sound quality is excellent and noise cancelling very good too.
Awesome
There are many Bluetooth devices out there and I am sure you have had at least one pair. These are very nice
The battery life is good
They're comfortable. I can wear these all day with no discomfort.
it is a good product! Good sound quality and Bluetooth works great!
I previously owned a black pair of these and liked it enough to get a second pair (in red) for my son.
Bought these for my two boys they love them
Great prodcuct
Great sound quality
Worth the $$
It is made out of flexible material and it is good quality.
Worth the money
Ok this is the best thing ever
nice ones
Perfect bluetooth headphones! I use them when I exercise in the gym and run! Perfect fit and perfect price!
My son is a gamer and he absolutely loves these...
This is an inexpensive but very impressive headphones
good headphones for the price. Would reccomend for casual gamers who don't want to spend a bunch.
Many thanks to the store !!! Very polite, sociable !!!
Thanks for the gift, very nice! I recommend!
Very interesting packaging. Happy with purchase. Will surely buy more again.
Fast shipping. Well packed, a box does not hesitated.
All just gorgeous! five stars! I advise this store !!!
Very nice! Excellent and reliable store! Fast shipping!
arrived in excellent condition as per request. many thanks.
High quality product, corresponds to the picture. delivery fast.
Great product, came quickly, very carefully packed. infinitely pleased! Thank you store
5 ++++++ store ... thank you so much ... the quality is super .. .. .recommend you