Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shuplist.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello, the description is the same. When wearing, the mask is waterproof. Size is good.
For s/m market just right. For an adult is too small
Everything is fine, the mask came whole, although it was packed in a simple bubble packaging. Seriously, we haven't checked the case yet.
The mask arrived without damage
polecam.
I liked it very much! I'll take more. Come quickly! Quality at altitude. The seal is soft elastic.
Quality mask! Recommend!
Made in appearance qualitatively, the membrane in stock, the current did not find where the size is indicated, it seemed too small
good quality strong material everything like in description
Little bit dificuld to breathe, much easer with another mask whitch I buy from this store too. This mask for adult , it is to big for children 7 and 9 years old, but for me fits good.
Good quality, fast delivery
All as described, not tested yet...! Top !
Corresponds to the description. Good qulity. We are waiting for a vacation to try. I like it very much so far. Advise.
Unmatched quality. Arrived very well packed.
Atrodo kokybiška. Labai greit pristatyta, per mėnesį.
As long as it's dry. At 58 the size is slightly small. It is collected quickly, but the place of the latch is a weak link, plastic is suitable, you can break. Be sure to add in the wet.
Received very quickly. No any damage. Will use it in a month. Looks very solid.
Very good product, very fast in shipping
Qualitative item, looks very good. Not tested under water yet, but by the way it looks definitely worth buying the item. Recommended!
The product features great finish, but still was not tested. Just had a problem, support fitting camera came broken as picture. Delivery was super fast, arrived with 17 days in my home in Brazil. I am now ready to test the pools natural peninsula of Maraú.
I liked it very much, I will try it in the summer.
Just a little malavat but it's not critical! Most likely because of the fact that the new externally even cooler than not in the picture! On quality in the water did not check yet!
Fast delivery, packed well, everything went intact, it's a pity just that there is no cover in the kit. Seller recommend.
In general, normally, but completely functional check only in the summer)))
Design! good!
The mask is excellent, for Meg it fits, and her husband Small in size
Mask very good, very satisfied with the purchase. Came very fast and purchase came about 30 days
Despite not having been chosen color, very good product as description. Chose in black with blue inside.
Interesting tube design (they for carrying can be removable), the glass itself is not convex, confuses the durability of the nape mount, ordinary rubber bands in the tape. The goods are perfectly packed. There is also a carrying bag and earplugs.
Made an order for 11.11. Delivery to Tyumen took 2,5 weeks. I took the parcel at the cash desk in Pyaterochka. The mask came whole, there were no cracks/chips. They look good, reliable. In the kit there is everything you need. It is convenient that everything is in the case. The size of the mask came up. Good fit to the face, breathing in it is normal. In the water until I tried. I hope the wave does not pass. If everything is OK, we'll order another one.
It's OK, there's a little rubbing, and so everything is fine
Great arrived before time are the same wing photo
Thank you, it came quickly, everything is as in the description.
Better than expected! BRAVO! RECOMMENDED VENDOR/ITEM!